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Creating a new Brand Adding new brands and scaling up your business in TUGI is easy! Admins or Super-Admins can...
March 20th, 2025 53 views 0 likes
Users -page Tugi offers six distinct user roles, each with specific responsibilities and access levels. Understanding these roles helps ensure...
November 26th, 2025 41 views 0 likes
Categories Categories are always linked to departments. The categories in TUGI: Provide insights into the topics players contact support about...
March 20th, 2025 22 views 0 likes
How to add Templates Adding templates to Tugi allows support agents to use predefined responses for efficient and consistent communication....
March 10th, 2025 132 views 0 likes
Routing rules Routing rules adjustments Routing Rules-tab is still under development, but meanwhile, you can adjust the routing rules through...
March 10th, 2025 20 views 0 likes
What is the Data Migration tab? The Data Migration tab displays all tickets that have been imported from your previous...
March 20th, 2025 20 views 0 likes
TUGI's AI Agent TUGI's AI Agent TUGI is our proprietary tool that fine-tunes frontier models to perform specific tasks with...
March 10th, 2025 189 views 0 likes
Setting up the communication channels with TUGI is easy. You can find the full Integration Guide by clicking here. The...
March 20th, 2025 55 views 0 likes