How do I create a new TUGI client account?

To create a new client account in TUGI, please get in touch with our team. They will assist you with setting up your organization in the platform.

How do I create new users within an existing account?

User creation within an existing order is managed through User Management. Please refer to theUser Management article for step-by-step instructions.

What happens after I’m invited to the TUGI platform?

Once you are invited, you will receive a “Welcome” email containing instructions to set your password.

How do I complete my initial login setup?

After following the link in the welcome email and setting your password, you will be prompted to enter:

• First Name
• Last Name
• Alias – This is the name that players will see as the agent name in emails and chat tickets.