Overview of Tugi
Tugi is the first customer service software designed specifically for the iGaming industry.
Built by industry experts, it transforms how gaming operators handle player support through AI-powered tools, intelligent ticket routing, and real-time translation.
Key Features and Benefits
What Can You Do with Tugi?
We have over a decade of experience in the iGaming industry, especially in Customer Support. Unlike generic customer support tools, Tugi is designed specifically for iGaming operators, offering:
🚀 Manage Player Interactions
Handle omnichannel customer inquiries in one centralized platform.
- In-App system for ticket escalations and de-escalations.
- Multi-brand capabilities for unlimited scalability to manage multiple brands under a client or organisation account.
- Multilingual Support with AI-powered translation to support customers in any language
✌️ Automate Support Tasks
Use AI-powered workflows to reduce manual effort and improve efficiency.
- AI agents that autonomously interact with players.
- AI assistant that supports agents and end-users in real time.
- Proactive Payment Support with automated assistance for payment-related issues.
- Sentiment Analysis and Risk Player Detection and identify risky player behavior.
🌟 Ensure Quick and Accurate Responses
Intelligent ticket routing ensures queries reach the right team instantly.
- Extensive Pre-designed response templates for common inquiries.
- Comprehensive analytics and data on customer service operations.
- Smart Ticket Router automatically assigns incoming tickets to the most suitable agent based on customizable criteria.
📱 Proactively Assist with Payments & Bonuses
Automate player support for deposits, withdrawals, and promotions.
😎 AI-Powered Support
Use AI-powered workflows to reduce manual effort and improve efficiency.
- AI agents that autonomously interact with players.
- AI assistant that supports agents and end-users in real time.
Why Choose Tugi?
Tugi enhances efficiency, reduces response times, and improves player satisfaction.
Whether you're scaling your support team or optimizing operations, our specialized features help you provide a superior player experience while minimizing manual workload.
